Operations Assistant

As an Operations Assistant, you’ll play a vital role in making sure every element of a booking is accurate, and all travel documents are prepared and dispatched on time—whether it’s for an Arctic adventure in Norway or a tropical escape to Borneo. This is your chance to work behind the scenes and help deliver seamless, unforgettable travel experiences.

Job Purpose

To support the Sales and Client Services teams with administrative, operational, and service tasks. You will quality-check bookings and documentation, liaise with suppliers, and ensure all travel arrangements are accurate, timely, and tailored to client needs.

Job Description:

• Process bookings with a sharp eye for detail, ensuring timelines, accuracy, and quality control standards are met. Identify and challenge discrepancies. Liaise with suppliers and clients as/when required by the sales/client services teams.
• Communicate with suppliers and clients as required to support the sales/client services process.
• Handle minor schedule changes, inform clients, and update bookings accordingly.
• Compile travel documents such as itineraries, vouchers, invoices, confirmations, ATOL certificates, and guidance notes.
• Maintain up-to-date records on customer preferences (e.g., dietary needs, allergies) and ensure this information is shared with suppliers.

This role is full time, working Monday – Friday 9:00am – 5:30pm and will be based in the Bristol office. Hybrid working, with a minimum of 2 days in the office per week.

There are many benefits to being part of the team at ITC Travel Group, some of these are:

• Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
• Hybrid and flexible working opportunities
• Paid volunteering days
• Ongoing training and development including overseas educational trips
• Access to discounts and offers on your own holidays
• Enhanced family friendly benefits
• Plus more!

We also really value our culture and you can read more about this in our own Culture Deck.

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please apply below.