Client Services Executive

Job Purpose

To support our luxury sales team by processing holiday bookings, managing customer information, coordinating ancillary services and special requests, and ensuring a smooth post-sale journey through to departure.

Job Description:

• Support the sales team with booking management, client communications, and administrative tasks.
• Liaise with suppliers, hotels, and partners to secure confirmations, prices, and accurate booking details.
• Arrange ancillary services, concierge requests, and special customer requirements to ensure an exceptional experience.
• Maintain accurate customer records, reconfirm arrangements, troubleshoot issues, and issue client documentation.
• Participate in supplier training and events to enhance knowledge of destinations and services.

This is a full-time position, Monday to Friday, 9:00am – 5:30pm, based at our Chester office. The role offers hybrid working, with a requirement to spend at least 60% of your time in the office, mandatory days being Tuesday, Wednesday, Thursday.

There are many benefits to being part of the team at ITC Travel Group, some of these are:

• Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
• Hybrid and flexible working opportunities
• Paid volunteering days
• Ongoing training and development including overseas educational trips
• Access to discounts and offers on your own holidays
• Enhanced family friendly benefits
• Plus more!

We also really value our culture and you can read more about this in our own Culture Deck.

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please apply below.