ITC logo

Client Services Executive - Administration

Job Purpose

Responsible for providing sales, operational, administrative and service support to Sales Consultants, Clients & Agent Partners, playing an integral part in the overall performance and achievement of the Inspiring Travel, Private Clients and Spectate brand targets. To be proactive and solution focused, casting a critical eye over clients’ holiday.

Key Responsibilities

  • Deliver exceptional customer care through genuine relationship management and your desire to exceed clients’ expectations
  • Check all the booking components have been booked appropriately and that the client’s arrangements have been well considered
  • Fulfil all the necessary administrative function to obtain and gather the appropriate documents that are necessary for the clients to have all the information in-hand, or at their fingertips
  • Collate and send appropriate reports to supplier partners to ensure clients requirements are communicated effectively

This vacancy is full time, working 37.5 hours per week, working Monday – Friday 9:00am – 5:30pm and also taking part in a Saturday rota. A day off in lieu is given for Saturdays worked.

The role will be based in the Chester office with hybrid working available.

There are many benefits to being part of the team at ITC Travel Group, some of these are:

  • Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
  • Hybrid and flexible working opportunities
  • Paid volunteering days
  • Ongoing training and development including overseas educational trips
  • Access to discounts and offers on your own holidays
  • Enhanced family friendly benefits
  • Plus more!

We also really value our culture and you can read more about this in our own Culture Deck.

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please apply below.

Application Form
Our passionate commitment to fulfilling and exceeding our clients' dreams and desires is at the heart of what we do.
Step 1 of 3
PDF, Word Document (.doc, .docx) accepted. Max file size: 4mb